Question 1

WHAT ARE THE RECEIVING HOURS?

Accepted Answer

Our receiving hours are 8am-3pm, M-F. Please address your items being shipped with your company name. To avoid potential confusion, we would prefer your company name/sidemark to appear over our names on all shipments.

Question 2

SHOULD I SEND YOU THE PO’S IN ADVANCE?

Accepted Answer

Not necessary. When pieces arrive, you will receive an e-notification of such. In addition, you may log-in to ensure we have received all items prior to scheduling your install.

Question 3

HOW ARE DAMAGES HANDLED?

Accepted Answer

- Furniture/Mirrors: Our 4-man inspection team fully inspect all furniture and mirrors by completely removing the item from its original packaging. If damages are found, you will be notified within 72 hours of receipt (typically same day as receiving) by emailing you photos of the damage, the cartoning/packaging and provide you with the bol/packing slip, so you may file a claim with the vendor/shipper. We have excellent in-warehouse repairmen who can provide you with a repair quote too, if desired.

- Accessories/Lighting/Artwork: You are billed half the cost for receiving of these items; therefore these items do not go through our inspection team. Although are spot checked closely. If jingling and/or a crushed corner is found, we of course open and inspect and notify you immediately. If at any time you would like ALL your items inspected, we are happy to amend your contract.

Question 4

CAN YOU DO REPAIRS?

Accepted Answer

Yes. We have an expert in-warehouse repairman who will provide you with a quote before repairs are made.

Question 5

DO YOU HANG ARTWORK AND MIRRORS?

Accepted Answer

Yes. We have skilled professionals available for these specific installations. Mention to our scheduler that you have artwork to be hung, and he will ensure an experienced crew is available

Question 6

ARE MY STORED ITEMS INSURED?

Accepted Answer

DBD is legally responsible for any furniture or accessories that are damaged due to our negligence, by repair or replacement, as necessary. DBD is not responsible for any loss due to fire, weather, or other peril that damages or destroys the client’s furniture or accessories while in DBD’s storage facility, as is the industry standard. Thus, DBD advises clients to check with their insurance provider regarding appropriate coverage for items stored with DBD.

Once the contract is completed and we have your client's address, we provide you with our liability and workers' comp insurance information. Most condo associations in SWFL already have this important information, as we often visit many of them regularly

Question 7

HOW DOES DBD HANDLE LAST-MINUTE DELIVERY CHANGES OR SCHEDULING ISSUES?

Accepted Answer

As professionally as possible. Once your contract is remitted/approved, we will provide you with our scheduler’s name/email.  We typically run about two weeks out in season for delivery requests, but there are always changes/cancellations, and we will do our best to accommodate your needs

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